DocuVance Privacy Policy

DocuVance respects your privacy and is committed to protecting the personal information you provide when using our website and services.

1. Information We Collect

When you contact or use DocuVance services, we may collect information such as:

  • Your name and surname
  • Email address
  • Telephone or WhatsApp number
  • CVs, employment information and qualifications
  • Business information
  • Information contained in documents you provide
  • Project requirements and other information you voluntarily provide

We only request information that is reasonably necessary to provide our services and communicate with you.

2. How We Use Your Information

Your information may be used to:

  • Provide and complete the services you request
  • Prepare and customise your documents
  • Communicate with you regarding your project
  • Respond to enquiries
  • Discuss revisions or additional requirements
  • Provide quotations and payment information
  • Improve our services and customer experience

We do not use your personal information for purposes unrelated to providing our services unless permitted or required by law.

3. WhatsApp Communication

DocuVance uses its official WhatsApp Business account as one of its communication channels.

When you choose to communicate with us through WhatsApp, information you provide through that platform may also be subject to WhatsApp's own privacy policies and terms.

Clients should avoid sending unnecessary sensitive information through WhatsApp.

4. Confidentiality

Information and documents provided to DocuVance are treated as confidential and are used for the purpose of completing the requested service.

We do not sell, rent or knowingly distribute your personal information to third parties for marketing purposes.

5. Sharing of Information

We will not knowingly sell or provide your personal information to third parties for their own marketing purposes.

Information may be disclosed where reasonably necessary to:

  • Provide the requested service
  • Process payments
  • Comply with legal or regulatory requirements
  • Protect the rights, property or safety of DocuVance, our clients or others

6. Document Security

DocuVance takes reasonable steps to protect information and documents supplied by clients from unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Information

We retain client information and documents only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect our legitimate business interests.

8. Your Rights

Subject to applicable South African law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Ask us to delete information where legally permitted
  • Ask how your personal information is being used
  • Raise a concern regarding our handling of your personal information

Requests can be made through our official DocuVance contact channels.

9. Cookies and Website Information

Our website may use basic cookies or similar technologies to improve functionality, understand website usage and improve the user experience.

You can adjust cookie settings through your web browser.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

DocuVance is not responsible for the privacy practices, security or content of external websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our services are intended for general use and we do not knowingly collect personal information from children for purposes unrelated to providing our services.

12. Changes to This Privacy Policy

DocuVance may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version will always display the applicable Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact DocuVance through our official business communication channels.

14. Acceptance

By using the DocuVance website or submitting personal information to us, you acknowledge that you have read and understood this Privacy Policy.