Terms & Conditions

1. Our Services

DocuVance provides professional document writing services in English only, including but not limited to:

• Professional CVs
• Cover Letters
• Motivation Letters
• Company Profiles
• Business Proposals
• Formal Letters
• LinkedIn Profile Optimisation
• Other professional writing services as agreed.

2. Turnaround Time

DocuVance aims to complete most projects within 1–5 business days, depending on the type, complexity and scope of the requested service.

Turnaround time begins only after:

• all required information has been received;
• all supporting documents have been supplied; and
• payment has been confirmed where applicable.

Business hours are:

Monday – Friday
08:00 – 17:00 (South African Standard Time)

Weekends and South African public holidays are not regarded as business days.

Should unforeseen circumstances result in a delay, DocuVance will notify the client as soon as reasonably possible and provide an updated estimated completion time.

3. Client Responsibilities

Clients are responsible for providing complete, accurate and truthful information.

Delays caused by missing information, incomplete documentation or delayed responses from the client may extend the turnaround time.

DocuVance cannot be held responsible for delays caused by incomplete or inaccurate information supplied by the client.

4. Urgent Requests

Urgent requests outside normal business hours, over weekends or on South African public holidays may be accommodated at the discretion of DocuVance.

Where accepted, an additional 50% urgent service fee will apply.

5. Revisions

Minor revisions based on the information originally supplied by the client are included for 7 calendar days after delivery.

Requests involving:

• additional information;
• significant rewriting;
• structural changes; or
• new requirements

may be treated as a new project and quoted separately.

6. Payment

Work may commence only once payment has been confirmed unless otherwise agreed in writing.

All quotations are valid for 30 days from the date issued.

7. Delivery

Completed documents are delivered electronically in the agreed format.

Clients are responsible for ensuring that the email address or WhatsApp number supplied is correct.

8. Confidentiality

All client information and documents are treated as strictly confidential.

Information supplied to DocuVance will only be used for the purpose of completing the requested service.

DocuVance will never sell or knowingly share client information with third parties unless required by law.

9. Original Work

Every document prepared by DocuVance is individually written and tailored to the specific client.

We do not recycle, resell or duplicate documents created for other clients.

10. Quality of Service and Outcomes

At DocuVance, every document is professionally written, carefully reviewed and tailored to the individual needs of each client.

Our writing approach is informed by current recruitment and business practices, as well as ongoing collaboration and feedback from career psychologists, experienced interviewers, recruitment professionals and business leaders. This helps us understand what employers, recruiters and decision-makers are looking for in professionally presented documents.

While a professionally prepared document provides a significantly stronger opportunity to create a positive first impression than an outdated or poorly prepared document, success ultimately depends on many factors.

These factors may include, but are not limited to:

• qualifications;
• experience;
• skills;
• interview performance;
• communication;
• personal presentation;
• references;
• market conditions; and
• the specific requirements or preferences of the employer, organisation or decision-maker.

The final decision always rests with the employer, recruiter, educational institution, investor, funding body or other third party reviewing the application, proposal or supporting documentation.

Although a professionally prepared document can substantially improve your presentation and increase your chances of success, it is only one part of the overall decision-making process.

Accordingly, DocuVance cannot guarantee:

• employment;
• interview invitations;
• university acceptance;
• funding approval;
• contract awards;
• business success;
• visa approval; or
• any other specific outcome.

DocuVance cannot be held liable for decisions made by third parties.

Our commitment is to provide every client with a professionally written, high-quality document that accurately represents their skills, experience, qualifications or business and gives them the strongest possible opportunity to make a positive first impression.

11. Client Approval

Clients are encouraged to review all completed documents carefully before submitting them.

DocuVance cannot accept responsibility for errors identified after a document has been approved or submitted.

12. Refund Policy

Due to the personalised nature of professional writing services, refunds cannot be issued once work has commenced.

Should DocuVance be unable to complete the agreed service, any refund will be considered at management's discretion.

13. Right to Refuse Service

DocuVance reserves the right to decline any request that is:

• unlawful;
• fraudulent;
• abusive;
• discriminatory;
• offensive; or
• outside the scope of our professional services.

14. Communication

Communication is conducted through the official DocuVance WhatsApp Business account and email.

Clients are encouraged to respond promptly to requests for additional information to avoid unnecessary delays.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

16. Acceptance

By submitting an enquiry, requesting a quotation, placing an order or making use of any DocuVance service, you confirm that you have read, understood and accepted these Terms & Conditions.

17. Accuracy of Information

The client is solely responsible for ensuring that all information, documents, qualifications, employment history, achievements and other details supplied to DocuVance are accurate, truthful and complete.

DocuVance prepares documents based entirely on the information provided by the client and does not independently verify the accuracy or authenticity of any information submitted.

DocuVance accepts no responsibility or liability for any consequences arising from inaccurate, misleading or false information supplied by the client.

By using our services, the client confirms that all information provided is true and accurate to the best of their knowledge.